FAQ
Answers to the objections that stop a signup: price, security, setup and what happens when things go wrong.
Frequently Asked Questions
Raw code. Nexus ships as clean, semantic HTML, CSS and a little vanilla JavaScript, with no framework lock-in and no build step. Drop it into any stack or host it as static files.
Code blocks are plain markup styled with design tokens, so they stay crisp and accessible. Swap in a highlighter like Prism or Shiki if you want full language-aware colouring.
Yes. The sandbox reads from a single JavaScript module, so you can replace the demo responses with calls to your own endpoints and show buyers your real product in action.
Every section is built mobile-first and tested from small phones up to wide desktops, with fluid type and layouts that reflow instead of shrinking.
Nexus is written for technical buyers: interactive demos, transparent pricing and proof points replace vague marketing copy, and micro-conversion gates capture intent before visitors bounce.
Can’t find your answer? Contact our support team
Questions, answered
Visit the help center- Does Nexus train on my code?
- No. Your code is never used to train shared models. Private fine-tunes stay in your workspace and can be deleted at any time.
- Which languages are supported?
- Over 40, including TypeScript, Python, Go, Rust, Java, Kotlin, Swift, Ruby, PHP and C#. Framework-aware features cover React, Next.js, Django, Rails and Spring.
- How are agent runs counted?
- One run is one task from start to pull request, however many files it touches. Retries after a failed check are free.
- Can I self-host?
- Yes, on the Business and Enterprise plans. Runners deploy to your AWS, GCP or Azure account with Terraform in about an hour.
- What if an agent gets it wrong?
- Nothing merges without a human. Leave a review comment and the agent revises the PR, or close it and the run is not counted.
- Do you offer startup pricing?
- Teams under ten people with less than $5M raised get the Team plan free for a year. Apply from the billing page.
Help center
Most teams connect a repo and run their first agent in under ten minutes. Indexing a large monorepo can take up to an hour in the background.
GitHub, GitLab and Bitbucket, both cloud and self-managed. Azure DevOps is in beta.
No. Nexus opens normal pull requests and posts in the tools you already use.
Yes. Upgrades apply immediately and are prorated. Downgrades take effect at the next billing date.
No. Seats that are not used in a billing month are credited back automatically.
Annual plans over $5,000 can pay by invoice with 30-day terms.
Code is cached encrypted for indexing and deleted within 24 hours of disconnecting a repository.
SOC 2 Type II and ISO 27001. HIPAA is available on Enterprise with a BAA.
Yes. Policies control which repos, branches, paths and commands each agent may use.
Before you ask
The six questions we hear most on sales calls.
Is my code private?
Yes. Encrypted in transit and at rest, never used for shared training.
How fast is setup?
About ten minutes for most teams, including SSO.
Is there a free trial?
Fourteen days on any paid plan, no credit card required.
Which IDEs work?
VS Code, JetBrains, Neovim, Zed and a CLI for everything else.
Can I add contractors?
Yes, as guests with access to selected repos only.
Can I cancel anytime?
Monthly plans cancel instantly. Annual plans are refunded pro rata.
Frequently asked questions
Everything you need to know about the product and billing.
Yes. Starter is free forever for one repository and 50 agent runs a month.
You get every Team feature for 14 days. We remind you three days before it ends and never charge without asking.
Anyone who signs in during a billing month. Reviewers who only read PR summaries in GitHub are free.
Yes. Enterprise workspaces can route to Anthropic, OpenAI, Azure or a self-hosted model with your own keys.
Email and chat on every plan, a shared Slack channel on Business, and a named engineer on Enterprise.